Pages

Thursday, April 26, 2012

Never using Linode again

So spiritofiron.com was previously hosted on Linode. It wasn't terribly difficult to setup. I got WordPress working on it, and it chugged along just fine for about six months.

Then two days ago, I got a series of six messages from their customer support, as follows:

  1. They were going to reboot my server because they had detected some issues with it.
  2. The machine was experiencing a hardware failure, and they were going to transfer the drives to a known good machine.
  3. This was taking longer than expected, and they had no ETA.
  4. Their attempt to recover my data was unsuccessful, but they were going to setup a new, equivalent Linode on a new machine for me, and give me a three month credit on my account, as way of apology.
  5. Instructions for how to restore my data if I had paid for the extra backup service (which I hadn't even realized existed as a separate, special service).
  6. The new Linode was setup.
The entire thread happened over the course of a few hours early Wednesday morning. By the time I got up, it had already played out, and I read over the entire thread multiple times, in shocked disbelief.

Needless to say, I decided I was done doing business with Linode. They're friendly and helpful, their rates aren't unreasonable, and there's a lot of good things I can say about them. However, their competitors can offer me real assurances, which I have reason to trust, that this sort of event will never occur, short of an apocalyptic disaster.

I briefly considered AWS, as they seem to be the most reliable hosting service available. However, I realized that what I was hosting was essentially just a blog, with an attached gallery and a few downloads. Blogger can give me all that, and it's a hell of a lot less effort. That means I can spend more time working on the project that this site is meant to showcase, and less on building and maintaining the site itself.

2 comments:

  1. My understanding is that they were able to recover the data. You should contact their support folks and find out if your data was among the recovered data.

    ReplyDelete
  2. It's true. I got the support e-mail about this today. However, it's a bit late. I've already recovered everything of import I had on that server, by other means, and migrated my site to Blogger. Also, it doesn't really restore my faith in their service. It's great that they went the extra mile to do hard disk recovery, but if they got to the point where such measures were required, there were fairly good odds the data was gone. They got lucky.

    ReplyDelete