Then two days ago, I got a series of six messages from their customer support, as follows:
- They were going to reboot my server because they had detected some issues with it.
- The machine was experiencing a hardware failure, and they were going to transfer the drives to a known good machine.
- This was taking longer than expected, and they had no ETA.
- Their attempt to recover my data was unsuccessful, but they were going to setup a new, equivalent Linode on a new machine for me, and give me a three month credit on my account, as way of apology.
- Instructions for how to restore my data if I had paid for the extra backup service (which I hadn't even realized existed as a separate, special service).
- The new Linode was setup.
Needless to say, I decided I was done doing business with Linode. They're friendly and helpful, their rates aren't unreasonable, and there's a lot of good things I can say about them. However, their competitors can offer me real assurances, which I have reason to trust, that this sort of event will never occur, short of an apocalyptic disaster.
I briefly considered AWS, as they seem to be the most reliable hosting service available. However, I realized that what I was hosting was essentially just a blog, with an attached gallery and a few downloads. Blogger can give me all that, and it's a hell of a lot less effort. That means I can spend more time working on the project that this site is meant to showcase, and less on building and maintaining the site itself.